Operations Management
Summer 2010

rjMoodle, Assignments, Notes & Resources

Syllabus quick links: Course Objectives, Course Format, Texts, Additional Resources, Basis of Grade


Course Information

Days & Times:

Tuesdays and Thursdays, 6:00PM - 9:00PM
(see Assignments for specifice dates)

Location: On-campus: New Venture, or Cedar Rapids: Cedar Hall 2037
Credits: 3 hours
Prerequisites: MBA505 - Statistical Methods for Decision-Making
Instructor: Dr. Richard Jerz
Contact Information: Email:Rick@rjerz.com
  Phone: (563) 447-0180
  Office: 408 Ambrose Hall

Course Description

Improving the operations of both manufacturing and service organizations. Techniques from quality, learning, forecasting, process design, scheduling, waiting lines, inventory and MRP are utilized. Underlying principles such as tradeoff analysis, Pareto, process control, and optimization of resource usage are emphasized throughout. The objective is for the student to understand how organizations actually achieve results and how to identify opportunities to improve their operations.

Course Objectives

To provide a conceptual understanding of managing the operations of a business that produces a product or provides a service, and to gain insight on how organizations actually operate.

To describe necessary improvements in the organization's operations in order to be competitive in the changing "world" markets.

To investigate analytical techniques that support and build insight into management decision-making, and to gain experience in using these techniques.

Course Format

The tentative plan is that this course will span six continuous weeks, and will include both in-class and on-line meetings. We will meet in-class four times, each for three hours, on the 1st, 3rd, 7th, and 11th meeting. The other meetings will be on-line. We will review this plan this first evening to make sure it is acceptable.

All on-line course materials will be delivered asynchronous (i.e., can be completed when you on your own schedule).

Texts

"Production/Operations Management", 10th Edition, by William Stevenson, Irwin, Copyright 2009. This is found by a number of different ISBN numbers (hardcopy, softcopy, with DVD). Make sure it is the 10th edition. The DVD is not needed.

Additional Course Resources

A computer, access to the Internet via a high speed connection (such as DSL or cable) for playing videos, a browser with Flash installed, Adobe PDF viewer, MS Word and MS Excel (2007 recommended). Videos are also "podcast", so an iPod can be used to view and listen to lecture videos and support videos.
podcast http://www.rjerz.com/sau/MBA670/Podcasts/podcast_OMGrad.xml

Basis of Grade

   
Class attendance and participation 25%
Self-assessments 25%
Best score on Exams and paper 20%
Second best score on Exams and paper 15%
Third best score on Exams and paper 10%
Fourth best score on Exams and paper 5%


A:93-100, A-:90-93, B+87-90, B:83-87, B-:80-83, C:70-79, F: Below 70.

Students with disabilities who believe that they may need accommodations in this class are encouraged to contact the Office of Services for Students with Disabilities as soon as possible to better ensure that such accommodations are implemented in a timely fashion.

Participation and Attendance: Attendance and participation in discussions in class and on Moodle are an important class component, especially since we meet only half the time face-to-face. Participation will help you obtain the full course benefits. You are encouraged to provide personal experiences, logical opinions and discussion of subject material. Unlike some courses in which all the learning is of factual nature, this course deals with a variety of approaches, some are more applicable in certain environments than others.

Assignments/Self-Assessments: You should read the assigned chapters before each class. For each chapter, you must complete "self-assessments" on Moodle to assess your learning. You may take these assessments prior to lectures, or shortly after the lecture. If you do not do as well as you wanted on the assessment, you may retake it. The questions may change from your first attempt, however, your highest score counts.

Exams: There will be three 40 question exams. The exams will contain questions from the self-assessments that you may or may not have already seen. Review your notes and assessments to prepare for each exam. Exams are not comprehensive. You must complete all three.

Project: Prepare a written report on how Operations Management activities are accomplished in an organization (often the company you are employed in), which you select. Written reports should be 2000-2500 words and should include an introduction, main body, and summary. Where appropriate, graphics and tables can be included. Topics must be approved by the instructor prior to the 5th meeting. Reports should have a 1.5 line spacing, 1 inch margins, and 12 point font. The project must be completed in addition to all three exams.

Approximately five students can present their reports in a eight-minute maximum presentation during the last week in class for extra credit. Let the instructor know if you want to present.

Here are two examples of papers that previous students have submitted with instructor comments. Paper1 - Excellent, Paper2 - Very Good, Paper3 - Good.